Q: How can I place an order on your website?
A: Shop Now button – choose your product - add to cart - checkout
Q: What payment methods do you accept?
A: Paypal - Mastercard - Visa
Q: How long does it take for an order to be shipped?
A: All orders are processed within 3 business days. Shipping method is Standard shipping, estimated delivery time
3 - 8 business days. Free postage on all orders.
Q: Do you offer internationally shipping?
A: No International shipping is not available at this time.
Q: What is your Return/Exchange Policy?
A: Return/Exchange policy can be accessed on this link https://ferncelestine.com/refund-policy
Q: How can I track my order?
A: You will be sent, via email, a tracking number after your purchase has been dispatched
Q: Are my payment details secure on your website?
A: We ensure 100% secure payment and details
Q: Can I cancel or change my order after it has been placed?
A: Yes, however it must be canceled or changed before the order has been processed and a tracking number has been sent.
Q: What is the process for contacting customer support if I have a question or issue with a product?
A: To contact customer support use the contact us on the website or click on this link https://ferncelestine.com/page/contact-us